Last updated: 11.11.2024
By booking our services, you (“Customer”) agree to the following Terms and Conditions. Please read them carefully. These terms apply to all bookings for our dog grooming and boarding services.
1. GENERAL TERMS
Booking Process:
To secure your booking, we require a valid card number. This card will be used to guarantee your appointment. We reserve the right to charge the card for any applicable fees in the event of a no-show or late cancellation (see below).
Late Cancellations and No-Shows:
- Cancellations made within 48 hours of the scheduled appointment will incur a 50% charge of the total booking fee.
- Cancellations made within 24 hours or no-shows will incur a 100% charge of the total booking fee.
Payment Terms:
- Payment for services is due at the time of booking, or as specified by the service type.
- All payments will be processed securely through Square, our trusted payment processor.
2. DOG BOARDING TERMS
Meet & Greet Requirement:
Before booking any dog boarding services, you must complete an initial meet & greet with us. This is to ensure that your dog is a good fit for boarding with us and to review any special care instructions.
Booking and Payment for Dog Boarding:
- Once the meet & greet is completed, an invoice will be issued for your dog's stay.
- Payment must be made via bank transfer and must be received at least 48 hours before the scheduled drop-off date.
- If payment is not received within the required time frame, your booking may be canceled, and the spot offered to another client.
Flea & Worming Treatment:
- It is required that your dog is up-to-date with all flea and worming treatments before staying with us.
- If fleas are detected on your dog upon arrival, an additional charge may apply for fumigating the boarding facility to ensure the safety and comfort of all other pets.
- We reserve the right to refuse boarding services to any dog that does not meet the flea and worming requirements or if fleas are detected on your dog.
- Fleas Detected After Drop-Off: If fleas are detected after your dog has been dropped off, we will immediately wash the dog with a flea shampoo at an additional charge, to help prevent the spread of fleas to other pets in our care.
Drop-Off and Collection Times:
- Drop-Off: Dogs can be dropped off from 1:00 PM onwards.
- Collection: All dogs must be collected by 12:30 PM on the final day of their stay.
- Half-Day Add-Ons: Half-day add-ons are available, subject to availability, at an additional charge. Please inquire in advance to ensure availability.
- Late Collection or Early Drop-Off Fees: If you require an early drop-off or late collection without prior arrangement, an additional fee will apply. Please notify us at least 48 hours in advance if you need to adjust these times.
Food and Personal Items:
- Dogs must arrive with enough of their usual food to cover the duration of their stay, plus a little extra to ensure they have enough.
- Please ensure that food is clearly labeled with your dog’s name and feeding instructions.
- You may also bring any personal items that may help make your dog’s stay more comfortable, such as bedding, toys, or medications. We are not responsible for any lost or damaged items.
3. DOG GROOMING TERMS
Arrival and Collection:
- Please arrive at the agreed-upon time for grooming appointments. If you arrive late, we cannot guarantee your appointment will be honored, and you may be asked to reschedule.
- Collection Notification: We will advise you when your dog is almost ready for collection, so you can plan accordingly.
- Late Collection: If you are late picking up your dog, a charge may apply for late collection beyond 15 minutes. The charge will be at the discretion of Sandy Paws and will be communicated to you at the time of collection.
Health and Vaccination Requirements:
- All dogs must be up-to-date on vaccinations, including rabies, distemper, and parvovirus, to attend grooming or boarding services. We may request proof of vaccination prior to your appointment or stay.
Behavioral Policy:
- For safety reasons, we reserve the right to refuse service to any dog exhibiting aggressive or dangerous behavior. We will notify you immediately if this is the case.
- We are not liable for any pre-existing conditions or injuries your pet may have during their stay or grooming appointment.
Matting and Fleas:
- Matting: If your dog’s coat is severely matted, additional charges may apply. In some cases, the only option may be to shave the hair short to remove the mats safely. If the matting is so severe that it cannot be safely groomed, the appointment may be refused. You will be informed of any additional charges or refusal of service before any work is performed.
- Fleas: If fleas are detected on your dog during grooming, a flea treatment will be applied at an additional cost. If the flea infestation is severe, the grooming appointment may be refused, and the dog will need to be treated before rescheduling the grooming appointment.
4. LIABILITY AND INSURANCE
General Liability:
Sandy Paws takes the utmost care to ensure your pet’s safety and well-being while in our care. However, we cannot be held responsible for any injury, loss, or damage to your pet that occurs during their grooming or boarding stay, except in cases of negligence on our part.
Pet Insurance:
We strongly recommend that you have appropriate insurance coverage for your pet in case of an accident or illness during their stay.
5. CHANGES TO TERMS
We reserve the right to modify or update these Terms and Conditions at any time. Any changes will be posted on our website, and they will apply to all bookings made after the change is posted. We encourage you to review these terms periodically.
6. CONTACT US
If you have any questions regarding these Terms and Conditions or need assistance with your booking, please don’t hesitate to contact us:
7. ACKNOWLEDGEMENT
By completing a booking with us, you acknowledge that you have read, understood, and agree to these Terms and Conditions.