PRIVACY POLICY

Last updated: 11.11.2024

This Privacy Notice explains how Sandy Paws (“we,” “us,” or “our”) processes your personal information when you use our services, including through Square Appointments (“Square” or “the Software”). This policy outlines how we collect, store, use, and share your data when interacting with our website or services. By using our services, you agree to this Privacy Notice.

SUMMARY OF KEY POINTS

• What Personal Information Do We Collect?
  We collect personal details you provide us, such as your name, contact information, and pet information.
• How Do We Process Your Information?
  We process your data to offer, improve, and deliver our services, respond to inquiries, and fulfill bookings via Square.
• Do We Share Your Information?
  We share necessary information with Square, who handles your data on our behalf, in line with Square’s privacy policy.
• How Do We Keep Your Information Safe?
  We use secure processes to protect your data, but cannot guarantee absolute security. Square also takes extensive measures to protect your data.
• Your Rights
  Depending on your location, you may have certain rights related to your data, including access, correction, or deletion requests.

1. WHAT INFORMATION DO WE COLLECT?

We collect personal information that you provide to us when you book services or engage with us online. This includes:

• Personal Information: Name, email, phone number, address
• Pet Information: Name, breed, age, and weight
• Booking Details: Appointment preferences and payment information (processed via Square)

Square collects and processes your personal information on our behalf when you make a booking through their platform. We use this information only to provide and enhance our services.

2. HOW DO WE PROCESS YOUR INFORMATION?

We process your data for various purposes, including:

• To Provide Services: We use your information to fulfill your bookings, confirm appointments, and provide you with services like dog grooming, boarding, or daycare.
• To Communicate: We may contact you for administrative purposes, service updates, and customer support via email or phone.
• For Security & Fraud Prevention: Your data helps us protect both you and our business from fraud and security threats.
• To Improve Our Services: We use your feedback and preferences to enhance our services and your overall experience.

Square processes your information in accordance with their privacy policy to manage appointments, payments, and communications with you.

3. WHEN AND WITH WHOM DO WE SHARE YOUR PERSONAL INFORMATION?

We share your personal information in the following situations:

• With Square: Your personal and booking data is processed by Square to manage your appointments and payments securely. Square’s Privacy Policy outlines how your data is handled.
• For Business Operations: In case of mergers, acquisitions, or changes in business structure, we may share your information as part of business transfers.

We will never share or sell your information for marketing purposes outside of the services we provide.

4. HOW LONG DO WE KEEP YOUR INFORMATION?

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law. Square retains your information according to their retention policy for transaction records, which may be available in their terms.

5. HOW DO WE KEEP YOUR INFORMATION SAFE?

We take reasonable steps to protect your data from unauthorized access, loss, or misuse. Your personal and payment details are securely processed through Square, who also employs advanced encryption methods to protect your data.

However, while we strive to protect your information, no method of electronic transmission or storage is 100% secure. You use our services at your own risk.

6. DO WE COLLECT INFORMATION FROM MINORS?

We do not knowingly collect information from children under the age of 13. If you believe we have inadvertently collected such information, please contact us immediately.

7. WHAT ARE YOUR PRIVACY RIGHTS?

Depending on your location, you may have certain rights regarding your personal information, including:

• Right to Access: You can request to access the personal data we hold about you.
• Right to Correct: You can ask us to correct or update any incorrect or incomplete information.
• Right to Delete: You can request the deletion of your personal data, subject to legal requirements.

To exercise these rights, please contact us at info@sandypaws.uk. For more information on Square's privacy practices, please review their privacy policy.

8. CONTROLS FOR DO-NOT-TRACK FEATURES

Some web browsers may offer a "Do Not Track" option that signals to websites you do not want to be tracked. Currently, we do not respond to these signals, but you can adjust your browser settings accordingly.

9. DO WE MAKE UPDATES TO THIS NOTICE?

Yes, we may update this Privacy Policy to reflect changes in our practices or for other operational, legal, or regulatory reasons. Any updates will be posted here, and the date of the most recent revision will be listed at the top of the page.

10. HOW CAN YOU CONTACT US ABOUT THIS NOTICE?

If you have any questions or concerns about this Privacy Policy or your personal data, please contact us at:

Sandy Paws
Email: info@sandypaws.uk
Website: sandypaws.uk

11. HOW CAN YOU REVIEW, UPDATE, OR DELETE THE DATA WE COLLECT FROM YOU?

You can review, update, or delete your personal data at any time by contacting us at the email address provided above. Additionally, Square allows you to manage your data through their platform directly. For more information, you can refer to Square's Privacy Policy.